Michael Farley/Writing
Occasional writing on product design, leadership, and AI
| Nov 2026 | Profiles Before Personas | |
| Personas built on thin data are worse than none. Before investing in full persona research, anchor on user profiles and research-backed scenarios. | ||
| Aug 2026 | Healing Papercuts | |
| Design debt is made of tiny annoyances that never get prioritized. How to track them, build a mandate to fix them, and measure what they cost. | ||
| Oct 2024 | Designing AI to Disappear | |
| Chat interfaces bury the lede. Product designers should move AI to the background and let it do more of the work for people. | ||
| Apr 2020 | Inspired by Hospitality | |
| What restaurant hospitality can teach product designers: expertly recommend, silently anticipate, and personally delight. | ||
| Mar 2018 | Make Them Care | |
| How your presentations might be hurting your chances of making your point. | ||
Michael Farley/Product Design Leadership